At The Perfumery Studio, we are committed to delivering premium-quality fragrances and exceptional customer service. Your satisfaction is our priority, and we aim to provide a smooth, transparent, and trustworthy shopping experience. Please review our return and exchange guidelines below.
Return Policy for Unopened Products
We accept returns for unopened and unused products within 3 to 5 days of purchase.
To qualify for a return:
Products must be in original packaging
Must remain sealed, unused, and in perfect condition
Must include the original invoice
Once approved, our team will guide you through the return process and next steps.
Opened or Used Products
For hygiene, safety, and product authenticity reasons, opened, unsealed, or used products cannot be returned or refunded.
This ensures that every customer receives 100% genuine and uncontaminated fragrances.
Exchange Policy
If you wish to request an exchange, the following conditions apply:
Exchange requests must be made within 3 days of purchase
The product must be unused, unopened, and in its original packaging
The original invoice is required
Products must be securely packaged by the customer when returning for exchange
Items damaged due to improper packaging during transit will not be eligible for exchange
Please note: Issues related to personal fragrance preferences, such as the scent not meeting expectations or perfume longevity varying from person to person, do not qualify for exchange or refund.
Quality & Authenticity Assurance
All products offered at The Perfumery Studio are sourced with strict quality control measures. We guarantee authenticity and freshness for every item delivered.
How to Initiate a Return or Exchange
To begin your return or exchange request, please contact our support team with your order number and details of the issue:
📞 Phone: 0304 5116164
📧 Email: info@theperfumerystudio.com
🌐 Website: theperfumerystudio.com/contact-us
Our customer service team will assist you promptly and guide you through the process.
Customer Support
If you have any questions, concerns, or require assistance with your order, feel free to reach out anytime. We’re here to help ensure a seamless and satisfying shopping experience.
Thank you for choosing The Perfumery Studio — where quality meets luxury.
